Job Description

Early Mornings. Afternoons, Evenings and Weekend shifts available.  Great for college students! Must be 18 years or older.

Position Summary:  Under the direct supervision of the Membership Coordinator in harmony with Christian values of this Association and in accordance with the policies of the Association, the Member Services Representative will be directly responsible for providing the highest quality service to members and the community.

Job Requirements:The Member Services Representative must demonstrate a personal commitment to the mission of the YMCA.  This position requires a person who must demonstrate an ability to work effectively with people and be a team member.  This position requires good organizational skills, strong human relation skills, general knowledge of business procedures, good communication skills both verbal and written, willingness to adapt to change and knowledge about YMCA operational procedures and programs.  This person must have a working knowledge of operation computers, must be dressed in uniform, friendly and exhibit good health habits.  The ability to establish and maintain harmonious relationship with staff, volunteers, members and community is essential.

Essential Functions:

• Assist with tours
• Responsible for studying and learning the brochure and front desk manuals
• Responsible for accurately reconciling daily cash drawer
• Participate in delivery of services to members and ensure excellence
• Create a positive environment where everyone feels welcome, encourage and motivate other to become more involved in the YMCA
• Communicate in a friendly and a courteous manner when answering phones, transferring calls and taking messages
• Greet and interact with members in a friendly manner
• Assist at member service desk and make sure that no member is left unattended
• Maintain a clean, supplied, and organized member service desk
• Oversee that all members and guests are properly checking in at member service desk when using the YMCA facility
• Present a professional image to all employees, members and general public
• Follow proper procedures for all business transactions (example: receipt, monies and program registration)
• Promote membership and program enrollment
• Attend all designated staff meetings
• Wear nametag and adhere to dress standards at all times
• If unable to work due to sickness, vacation, etc. responsible for finding shift coverage and contact the supervisor to keep them posted on who is working in your place.

TO APPLY: Submit resume & a completed application to the IL Valley YMCA. or Apply Online.

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