AKIRA Customer Experience Systems & AI Specialist (Entry-Level)
In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 40+ stores across the United States, as well as a thriving eCommerce business (shopAKIRA.com). AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand.
AKIRA's culture has one very large, distinct difference from other fast-fashion competitors: Other-Worldly Customer Service and Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner, and this belief can be reflected across all areas of the company.
The Position: Customer Experience Systems & AI Specialist (Entry-Level)
Location: HQ - Chicago, IL (On-Site)
Position Overview:
We’re looking for a systems-minded, tech-savvy team member to help optimize and scale our customer experience through smarter use of tools, automation, and AI. This role sits at the intersection of customer support and data - ideal for someone who enjoys solving problems, analyzing trends, and improving the customer journey through improving how our existing platforms work together.
What You’ll Do:
Manage and respond to customer inquiries, supporting all channels of communication
Optimize and maintain CX tools including Gorgias, Shopify, NetSuite, Loop, etc.
Build and improve automations (macros, rules, workflows, tagging systems)
Identify inefficiencies in current CX workflows and implement scalable solutions
Leverage AI tools to enhance customer responses, routing, and internal processes
Support brand initiatives by ensuring systems are set up to execute (campaigns, promos, events)
Monitor CX performance and proactively suggest system or process improvements
Assist in managing integrations between platforms and troubleshooting issues
Requirements:
0–2 years experience (internships count)
Strong Excel / Google Sheets skills (pivot tables, formulas required)
Analytical mindset (comfortable working with data sets)
Familiarity with Shopify (preferred)
Exposure to Gorgias or CX platforms (nice to have)
Exposure to APIs, integrations, or tools like Zapier/domo
Some experience with AI tools and automation
Strong communication + problem-solving skills
Why This Role Matters:
This role will directly impact how we scale customer experience. By improving systems and leveraging AI, you’ll help create a faster, smarter, and more seamless experience for our customers.
Benefits and Perks:
AKIRA offers competitive benefits for full-time employees, including Medical, Dental, Vision, Pet Insurance, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and a generous employee discount. We’re committed to internal growth, providing meaningful development and career advancement opportunities.
Compensation:
At AKIRA, we are committed to fair and transparent compensation practices. Compensation for this position will be determined based on experience, qualifications, and other job-related factors. Additional compensation and benefits may also apply and will be discussed during the hiring process.
Job Type: Full-Time
...associate! This is a fun and unique place to work! This is a rare opportunity for a work from home position for an experienced dental professional. Qualifications: You... ...our fees, answering questions, taking down insurance information, scheduling and running...
...Acerca del empleo Allen PRAXIS Spanish Tutor Jobs The Varsity Tutors platform has thousands of students looking for online PRAXIS Spanish tutors nationally and in Allen. As a tutor who uses the Varsity Tutors platform, you can earn good money, choose your own hours...
...Professional PT, the leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a highly motivated and compassionate individual to join our team as an Occupational Therapy Aide. Our company is dedicated to providing world-class care to our...
...About the Role Nao Now is seeking enthusiastic and engaging Online English Teachers to deliver 1-on-1 virtual lessons to students ages 5... ...a positive learning environment. Key Responsibilities Teach 25-minute, 1-on-1 English lessons to children ages 512 Deliver...
...Now Brewing operations manager, Reserve Cafe/BOH #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing...