IT Support Specialist Job at SNI Technology, Agawam, MA

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  • SNI Technology
  • Agawam, MA

Job Description

Salary: $37,440 - 39,520 per year Requirements:

  • Highly organized with excellent time-management abilities to handle multiple tasks without overlooking details
  • Basic understanding of technology or a strong enthusiasm for IT; familiar with common terminology and tools
  • Exceptional communication skills, both professional and approachable, with the ability to engage effectively with technical and non-technical teams
  • Eager to learn new tools and systems; experience with Smartsheet is a plus but not mandatory
  • Dependable and consistent, comfortable working on-site in Agawam, MA
Responsibilities:
  • Act as the primary point of contact for IT requests; review, prioritize, and delegate tickets to appropriate team members
  • Maintain and update project management tools (Smartsheet), ensuring deadlines, milestones, and resource allocation are tracked effectively
  • Provide timely and clear updates to IT leadership regarding workflows, progress, and any potential obstacles
  • Work with IT staff to develop clear, user-friendly guides and internal documentation
  • Engage in Scrum and team meetings; take notes, track action items, and ensure prompt follow-up
  • Communicate with staff to verify issue resolution and update them on outstanding requests
Technologies:
  • Support

More:

We are SNI Technology, located in Agawam, MA, and we are in search of a meticulous IT Administrative Support Coordinator to be the pivotal hub for our IT operations. This is a contract position with pay ranging from $18 to $19 per hour, working Monday through Friday from 9:00 AM to 5:00 PM, with a promising potential for extension or conversion to full-time. In this role, youll play a crucial part in coordinating technical requests while managing administrative tracking and reporting, supporting both our technical teams and end users.

last updated 14 week of 2026

Job Tags

Hourly pay, Full time, Contract work, Monday to Friday

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