Job Description

What You ll Do

• Customer Advocacy: Act as the technical point of contact for the customer, translating business requirements into scalable technical designs.
• Technical Delivery: Lead the development of custom solutions using Lightning Web Components (LWC) and manage complex Integrations between Salesforce and external systems.
• Sustainment Management: Oversee the daily balance of production support (bug fixes) and minor enhancements. You ll ensure the platform remains stable while continuously evolving.
• Service Excellence: Deep dive into Service Cloud and Enhanced Chat configurations to optimize the agent and customer experience.
• Process & Reporting: Own the "Sustainment Playbook." This includes tracking SLAs , managing deployment pipelines, and documenting technical debt and process improvements.
• Mentorship: Provide technical governance and code reviews for the offshore/onshore development team to ensure high-quality standards.

What We re Looking For

• Salesforce Expertise: Strong background in Salesforce development with a focus on LWC, Apex, and asynchronous processing .
• Cloud Specifics: Proven experience implementing and supporting Service Cloud and Enhanced Chat (standard or via Omni-Channel).
• Integration Specialist: You know your way around REST/SOAP APIs and middleware; strong experience in troubleshooting failing integrations
• Sustainment Mindset: You understand that support is about more than just closing tickets it s about root cause analysis, preventing recurring issues, and maintaining system health.
• Communication Pro: Ability to explain "why" a technical approach matters to non-technical stakeholders.
• Documentation Rigor: You take pride in clear technical documentation, architectural diagrams, and concise status reporting.

For applications and inquiries, contact: hirings@openkyber.com

Job Tags

Similar Jobs