Salesforce Administrator Job at Openkyber, Texas

U05KaVhYa2cwa3QvZWRTZDNaQUxXaTdieUE9PQ==
  • Openkyber
  • Texas

Job Description

We are seeking a Salesforce Solution Architect to lead greenfield planning and design of a new Salesforce environment. This role will plan and design a scalable, secure Salesforce solution from the ground up, integrating Service Cloud Voice and telephony platforms to support omnichannel operations in support of a high-impact national call center initiative. The ideal candidate brings deep technical expertise in Salesforce architecture, strong development oversight capabilities, and demonstrated experience within Nonprofit Cloud (NPC) environments, particularly those handling sensitive data and complex call center integrations.

Responsibilities:
  • Lead end-to-end solution architecture for a greenfield Salesforce Nonprofit Cloud implementation, starting from standard feature sets and layering enhancements to meet business requirements.
  • Architect and oversee integration of Service Cloud Voice (Bring Your Own Telephony) with platforms such as Five9 or Amazon Connect (or similar PBX/call center technologies).
  • Design and validate scalable data models and blueprint solutions in collaboration with a concentrated team of developers, business analysts, and project management resources.
  • Provide hands-on technical oversight, including conducting code reviews in Apex and working with SOSL/SOQL queries.
  • Guide CI/CD and DevOps practices, including code deployment and management using Gearset.
  • Ensure compliance and secure handling of sensitive data and PII within the Salesforce ecosystem.
  • Support activation and implementation timelines for critical call center operations.
  • Provide strategic technical direction to developers while contributing selectively to coding efforts (Visualforce, Apex, Nonprofit modules).
Must-Haves:
  • Demonstrated experience architecting and implementing Salesforce Nonprofit Cloud (NPC) solutions.
  • Proven experience integrating Salesforce Service Cloud Voice with call center or omnichannel telephony solutions.
  • Strong Apex development experience, including code reviews and query optimization using SOSL and SOQL.
  • Experience designing Salesforce data models in greenfield implementations.
  • Adept understanding of CI/CD and DevOps concepts.
  • Experience working with highly sensitive data and PII in secure, regulated environments.
  • A minimum of one active Salesforce certification.
Nice-to-Haves:
  • Salesforce Technical Architect certifications, particularly Solutions Architect.
  • Experience with Five9, Amazon Connect, or comparable enterprise call center technologies.
  • Experience managing or mentoring small technical teams (2 3 developers) in complex implementations.
  • Familiarity with large-scale call center transitions or rapid activation timelines.

For applications and inquiries, contact: hirings@openkyber.com

Job Tags

Similar Jobs

Parkside Manor, LLC

CNA Part Time With Benefits 3pm to 11 pm Shift Job at Parkside Manor, LLC

 ...dedicated and compassionate Certified Nursing Assistant (CNA) to join our team on a full-time basis with benefits. The ideal candidate will have a strong...  ...interpersonal skills - Ability to work effectively as part of a team - Ability to lift and move residents as... 

Liberty Assisted Living,LLC

Weekend Caregiver/CNA Job at Liberty Assisted Living,LLC

 ...We are looking for a team player in a family atmosphere as a Caregiver. Details: Position: Weekend Caregiver/CNA - Part-time. Shift Hours: 7am-3pm Saturday and Sunday. LIBERTY ASSISTED LIVING. We offer a home for the aged that is licensed by the TN Department... 

United Tribulation Choir

Administrative Assistant (remote) Job at United Tribulation Choir

 ...~ Administrative Assistant - Remote\/Online\/Work From Home (PT\/FT) - Hourly Rates Ranging From $15 up to $26.25\/hr\nThe core duties and responsibilities of an Administrative Assistant revolve around supporting others. Duties can vary widely, not just from job to... 

BJC Healthcare

EP Device Nurse Specialist Job at BJC Healthcare

 ...Responsible for performing in-office and/or remote interrogations and any necessary...  ...and department protocols. Independently documents instance of patient care in electronic medical...  .... Performs independent daily reviews of remote transmissions from implanted devices... 

Minute Men Staffing

LP OPERATOR - NIGHT SHIFT Job at Minute Men Staffing

 ...into vessel (oven) to create large pieces of foam. Shift: 6:00pm-6:30am Rotating 2 days on/2 days off with every other weekend (Friday, Saturday, Sunday)***Receive an additional $1.00/hr when working nights and/or weekends. Minutemen Staffing provides...