Job Description

Our client, the global digital team of a well-known CPG company, is seeking a strategic and execution-oriented Change Management Lead to oversee the transition of creative production from an fully external agency model to a hybrid internalized model. This is a pivotal role that sits at the intersection of Creative Operations and Business Enablement. The primary responsibilities of this role will be to ensure a seamless transition in E2E creative production process as well as to drive employee adoption & satisfaction.

This role will be 40 hours per week for 12 months and be largely onsite at their office in Overland Park, KS.

Change Management Lead Key Responsibilities

Phase 1: Operational Infrastructure -Partner with the Strategic Creative Services team to implement new project management tools and asset management systems.

-Support the onboarding of stakeholders and new hires to ensure knowledge sharing and process adoption.

-Develop "Service Level Agreements" (SLAs) in partnership with our project management team for internal departments to manage expectations.

Phase 2: Pilot & Implementation -Lead the "soft launch" of the internal studio, gathering feedback and iterating on workflows.

-Manage the phasing out of external agency support without loss of institutional knowledge or drop in continuity.

-Facilitate training sessions for internal "clients" (marketing, product, etc.) on how to work with the new team.

Phase 3: Optimization & Scaling -Establish KPIs to measure the success of the internalization (efficiency, cost-savings, quality).

-Assist in cost benefit analysis of rest of world scaling.

-Formalize business case for incremental resourcing necessary for global scaling.

Change Management Lead Experience & Background

Our client is looking for a "builder" who has a proven track record of navigating complex organizational shifts.

-Change Management Expertise: 7+ years of experience leading large-scale transformations.

-Creative/Agency Context: Direct experience working within or for a creative agency, in-house studio, or production house. You must speak the "language" of designers, editors, and producers as well as their business counterparts.

-Stakeholder Diplomacy: A master of influence who can manage "high-friction" transitions, balancing the needs of protective internal stakeholders and departing external partners.

-Operational Mindset: Experience with Creative Resource Management (CRM) or Project Management software (e.g., Asana, Monday.com, Wrike) and how these tools impact human behavior.

-Strategic Communication: Exceptional ability to craft compelling narratives, FAQs, and executive presentations that simplify complex transitions.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.

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Zach Ryan - Senior Solutions Delivery Recruiter

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.

This job was first posted by Creative Circle on 04/08/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.

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