Major Responsibilities:
System Enhancements
Follow the development life cycle and adhere to the standard procedures
Support acquisitions work for the Kronos iSeries system
Research and resolve issues identified in systems and interfaces
Determine root cause for problems and implement improvements to prevent repeated occurrences
Assist with project/product releases.
Actively participate in design and development assignments
Thoroughly understand assigned applications and system architecture
Conduct research for understanding new industry technologies as needed.
Consistently deliver according to commitments and project plan dates.
Collaborate with business analysts on project requirements.
Participate in troubleshooting activities when complex issues arise
Work on assignments involving the use of various technologies both old and new.
Provide creative solutions and database/software management scenarios to address new and unique business requirements
Pay Policies/Configuration
Interpret and convert complex facility pay policy requirements at the direction of the Payroll Service Centers, Corp Compensation and local markets
Configure and maintain 3rd party time & attendance software (UKG WFM and Kronos iSeries Timekeeper) for major initiatives as well as ongoing maintenance
Fulfill certain roles as assigned by management, such as overall testing coordination & documentation, special group planning & review coordination, overall help-desk ticket coordination, etc.
Perform light application development as required.
Hardware/Time clocks
Support end users nationwide as second level support on software and hardware (UKG WFM/Kronos time clocks)
Customer Support
Troubleshoot issues with UKG WFM and Kronos timekeeping system to determine if the issue is related to configuration set up.
Work in a team environment with very integrated team member roles (i.e. consultant configuration specialists, RPG programming staff, Customer Support Services, Payroll Service Center teams, etc) to support all major initiatives (Lawson deployment, Payroll Consolidation) and ongoing maintenance.
Qualifications
Bachelor ' s degree preferred
3 or more years of relevant work experience
Knowledge, Skills, Abilities, Behaviors
Growth mindset and a willingness to learn new skills, technologies, and frameworks
Relationship building and collaboration skills across diverse and matrixed stakeholders and customers
Ability to identify, prioritize, and balance multiple stakeholder priorities
Strong project management skills to manage multiple projects and deadlines simultaneously
Experience determining and overseeing application development initiatives and estimating resource requirements
Excellent problem solving and analytical skills, including experience leveraging data to assist with decision making and independently resolve software engineering problems
Expertise in strategic thinking and strong business acumen
Strong experience in understanding business partner and client needs
Demonstrated success in defining and building products
Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing
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